Our main goal is to fully meet the needs of our customers. If for any reason you should not be happy with your purchase, please contact us at firstname.lastname@example.org within 10 days from the purchase to request the replacement of the object or the total reimbursement within the terms established by law.
The right of withdrawal is provided by the Italian law 185/99 relating to distance purchases, and it is possible to exercise it within 10 working days from receipt of the product. Any refunds must therefore be made within 10 days from receipt of goods, with prior notice via e-mail; the items must be intact, in the original packaging, with appropriate packaging and shipped frankly for every expense. In case of withdrawal we will provide within 30 working days from receipt of returned goods to make the credit to the customer of the amount paid, net of shipping costs (art. 5, comma 7, D.lg. n. 185 of 22/05/1999).
Shipping costs are not refundable.
For further details, please read the information on the right of withdrawal (Link a sezione di approfondimento)
Information on the right of withdrawal
All customers can exercise the right of withdrawal within 10 working days from receipt of the purchased products, as required by article 5 of the law of 22nd may 1999, n. 185.
To exercise this right, the customer must send a notice to that effect, within 10 working days from the date of receipt of the goods ordered. This communication must be made by registered letter with acknowledgment of receipt addressed to:
Res Bellica di Corrado Re,
Via E. Montale, 3.
42045 Luzzara RE
The goods must be returned with a copy of the registered letter to the aforementioned address no later than ten working days from receipt of the goods ordered.
The return shipping costs are entirely at the customer’s expense. After received the goods RES BELLICA will reimburse the customer the full amount already paid, excluding shipping costs that will remain charged to the consumer.
The reimbursement will take place within 30 days from the receipt of the communication with which the Consumer has expressed the wish to withdraw from the purchase. Reimbursement will be by bank transfer or PayPal. The customer will promptly provide the bank details on which to obtain the transfer or PayPal account.
Alternatively, and at the request of the consumer, the products subject to the right of withdrawal may be replaced with others indicated by the consumer without prejudice to the payment of the new shipping costs always at the expense of the purchaser, and any difference in price.
The right of withdrawal does not apply to products that by their nature are liable to deteriorate or deteriorate rapidly or due to lack of the essential condition of integrity of the property (packaging and / or its contents).
In cases where it is ascertained:
- the lack of the original external / internal packaging
- the absence of integral elements of the product
- the damage of the product
we will return the purchased good to the sender, charging him the shipping costs.